Privacy Policies

Triumphant Robust Solutions Private Limited ("teamseafarers.in," "we," or "us") bridges challenges with innovative solutions. This policy explains how we collect, use, store, and protect your personal data when you access our website, mobile app, or services. We process necessary data to provide you with services, including those from professionals on our platform. Your privacy is our priority, and we ensure responsible data handling. By using our platform, you consent to our data practices.

1. How this policy applies

This Policy applies to individuals who access or use the Service(s) or otherwise avail the Professional Service(s). By using the Platform, you consent to the collection, storage, usage, and disclosure of your personal data, as described in and collected by us in accordance with this Policy.

2. Data We Collect

We collect various types of personal data, including::

• Contact Data: Address, location, email, and phone number.
• Identity & Profile Data: Name, username, photos, and gender.
• Marketing & Communication Data: Preferences, feedback, chats, call records, and survey responses.
• Technical Data: IP address, device details, browser type, and usage analytics.
• Transaction Data: Service history, payment details (limited to tracking transactions).
• Usage Data: Activity on the platform, interactions, and session duration.

3. Collection of Personal Data

We collect personal data through the following methods:

• Direct Interactions: You provide data when you:
  • Create an account or profile.
  • Use our Services.
  • Participate in promotions, polls, or surveys.
  • Request marketing communications.
  • Report issues, provide feedback, or contact us.
• Automated Technologies: We collect Technical Data using:
  • Cookies, web beacons, pixel tags, and server logs.
  • Analytics providers like Facebook and advertising networks.
• Third-Party Sources: We receive data from:
  • Service professionals and publicly available sources.
  • Our affiliate entities.

4. Use of Personal Data

We use your personal data in compliance with the law and to provide, improve, and secure our Services.

• Primary Uses:
  • Verify your identity and register your account.
  • Provide the Services and enable Professional Services.
  • Personalize your experience and monitor trends.
  • Enhance functionality and improve customer service.
  • Track transactions and process payments.
• Communication & Notifications:
  • Send updates, notifications, and company news.
  • Facilitate Professional Services by sharing relevant information.
  • Market and advertise Services.
• Security & Compliance:
  • Comply with legal obligations and enforce our Terms.
  • Protect our business through troubleshooting, data analysis, and internal operations.
  • Respond to court orders and legal claims.
• Data Sharing & Consent:
  • By using our Services, you authorize us, service professionals, and affiliates to contact you via email or phone.
  • Your data may be shared with vendors, social media companies, storage providers, analytics providers, consultants, legal advisors, and auditors.
  • We may disclose data when required by law, court orders, or government authorities in good faith.

5. Cookies

• What Are Cookies?
  • Cookies are small files stored on your device that help recognize your browser and remember certain information.
• How We Use Cookies:
  • Distinguish you from other users for a personalized experience.
  • Save preferences for future visits.
  • Track advertisements and analyze site traffic.
  • Work with third-party service providers to improve our website and services.
• Third-Party Cookies:
  • Some cookies may be placed by third parties on certain pages of the Platform.
  • We do not control how third parties use cookies.
• Additional Data Collection:
  • We may collect personal correspondence (e.g., emails) related to your activities on the Platform.

6. Disclosures and Sharing of Personal Data

• Third-Party Transfers:
  • We may disclose personal data to third parties with whom we have agreements.
  • Personal data may be shared with our affiliates, subsidiaries, or related entities.
• Service Providers:
  • We use third-party service providers for communications (SMS, emails, IVR, WhatsApp, etc.), banking, payment gateways, analytics, cloud services, and hardware integrations.
  • These service providers are contractually bound to keep your data confidential and use it only for designated purposes.
• Customer Support:
  • Our customer care team may access your information to resolve queries or issues.
• Partner Services:
  • If you sign up for partner services, we may share necessary personal data with third parties to facilitate these services.
  • Third parties are restricted from using this information for any other purpose.
• Emailing Services to Friends:
  • If you use the platform to email a service to a friend, we may collect both your and your friend’s name, phone number, and email address.
  • These details are used solely for sharing the service unless otherwise permitted.
• Third-Party Links:
  • Our website may contain links to third-party websites. Accessing them is at your own risk.
  • We are not responsible for changes or policies on external websites, and users should review their privacy policies.
• Legal and Compliance Disclosures:
  • We may access, store, transfer, and disclose personal data to:
    • Comply with legal requests, laws, and regulations.
    • Enforce our Terms of Service and investigate potential fraud or security issues.
    • Protect users, our company, and the public from harm or illegal activities.
    • Prevent or stop activities we consider illegal, unethical, or legally actionable.
  • Such disclosures may occur without prior notice to you.

7. Data Security

• Security Measures:
  • We implement encryption, password protection, call masking, and physical security measures to protect personal data from unauthorized access.
  • We follow security standards prescribed by applicable laws.
• Built-in Security Features:
  • Our platform has strong security features that continuously protect your data.
  • Real-time security checks and tests help detect and block threats before they reach you.
  • If a security threat is detected, we will notify you and provide guidance to protect your privacy.
• Data Processing & Safeguards:
  • We process personal information only for its intended purpose.
  • Users can access, correct, amend, or delete their personal information.
  • We take reasonable steps to ensure personal data is treated securely and in accordance with this Privacy Policy.
• Risk & Liability:
  • Using the platform is at your own risk.
  • We are not liable for data disclosures caused by transmission errors, unauthorized third-party access, or other uncontrollable factors.
  • If a security breach occurs, we will promptly notify affected users and take corrective actions.
• Spam Protection:
  • We use spam detection measures to filter out suspicious emails.
  • Emails identified as spam may be rejected or reported to authorities.
• Password Security:
  • Users are responsible for keeping their passwords confidential.
  • We are not responsible for unauthorized access due to lost, stolen, or compromised passwords.
  • If your password is compromised, notify us immediately to reset it.
• Internet Security Disclaimer:
  • No method of online transmission or electronic storage is 100% secure.
  • We take commercially reasonable steps to protect your data but cannot guarantee absolute security.

8. Exclusion

• Scope of Privacy Policy:
  • This Privacy Policy applies only to information collected by the Company through the Website.
  • It does not cover unsolicited information provided by you through the Website or other means.
  • Information posted on public areas of the Website is considered non-confidential.
  • The Company may use or disclose unsolicited information without limitation.
• Protection of Personal Information:
  • The Company takes measures to protect Personal Information offline.
  • Access to Personal Information is restricted to employees, agents, partners, and third parties who require it to provide services.
  • The Company is not responsible for how partners or third parties handle, secure, or distribute your Personal Information outside of their agreements with us.

9. Your Rights in Relation to Your Personal Data

• Access and Correction:
  • You have the right to access your personal information and review what data we maintain about you.
  • If your personal information is incorrect or incomplete, you can request an update.
• Copy of Personal Information:
  • You may request a copy of your personal information.
• Right to Object:
  • You have the right to object to how we process your personal information.
• Right to Deletion or Restriction:
  • You may request that we delete or restrict the use of your personal data.
  • This right is subject to applicable law and may affect your access to certain services.
• Objection to Automated Processing:
  • You have the right to object to personal data processing conducted by automated means, especially if it involves decision-making.
• Filing a Complaint:
  • You may file a complaint with the relevant supervisory authority if you suspect a violation of your data protection rights.
• Consent Withdrawal:
  • Your consent for data collection, use, and disclosure remains valid until withdrawn in writing.
  • Once withdrawn, we will stop processing your personal data, except where permitted by law.
  • We will respond to withdrawal requests within a reasonable timeframe.
  • You may withdraw consent by contacting us or using the Website’s functionalities.

10. Deletion of Account and Personal Data

• You have the right to delete or request assistance in deleting your personal data.
• Our service may allow you to delete certain information directly within the platform.
• You can update, amend, or delete your information at any time by:
  • Signing into your account and accessing the settings section.
  • Contacting us to request access, correction, or deletion of your data.
• However, we may need to retain certain information when legally required.

11. Right to Opt-Out

• Upon registration, you may receive communications from us.
• We provide all users with the option to opt-out of receiving notifications.
• You can unsubscribe from marketing communications by clicking the "unsubscribe" link in emails (if available).

12. Data Retention

• Your personal data will be stored as long as necessary for our stated purposes.
• We may retain data for a reasonable period even after account termination to comply with legal obligations.
• In some cases, we may aggregate personal data for research or statistical purposes, allowing us to use it indefinitely.
• When you delete or request deletion of data, we ensure:
  • All data is safely removed from our servers.
  • Information is not accidentally or maliciously deleted.
  • There may be a delay in deletion due to verification processes.

13. Business Transitions

• If we undergo a business transition (merger, acquisition, or asset sale), your personal data may be transferred as part of the assets.

14. User-Generated Content

• You can post content on our platform, such as comments, feedback, and images.
• This content will be publicly available to all visitors.
• We cannot prevent misuse of publicly shared content, and we disclaim any liability for such use.
• You must comply with all applicable laws when posting content.
• You are solely responsible for any content that violates applicable laws.

15. Updates to This Policy

• We may occasionally update this Privacy Policy.
• Changes will be posted on the platform or shared via email.
• By continuing to use our platform after such updates, you consent to the changes.
• We encourage you to review this policy periodically.

16. Grievance Officer

• Contact Person: Mr. Puneet Vajpayee
• Email: info@bytrs.com